solarwinds,
n-central
" Technology is useless unless it is utilised to its full potential "
our products & services encompass the following:
End user computing and server computing is a critical part of IT for any business. Users need to be supported efficiently to be productive. ITSS provides an all-encompassing tool that offers both end user and server management support. This includes the desktop/laptop/server and mobile/tablet environments.
We also assist your organisation with making an informed decision on the correct or best toolset to purchase.
We utilise one product to provide the above services namely SolarWinds Ncentral.
There are typically three viable options in relation to how we partner with our clients using the toolset.
- Some of our clients prefer to run “in-house” IT support. They do however want to maximise on their software investments and make sure that their IT teams have the best of breed and the best toolsets to make the IT environment run efficiently as possible.
- Some clients like the idea to “outsource” portions or the entire IT department.
- Lastly some clients prefer a combination where they have a hybrid model. The hybrid model speaks to the client having IT skills in house and want to outsource portions of their IT infrastructure and or skills.
From a toolset perspective, the SolarWinds Ncentral toolset caters for each example. ITSS have provided solutions using SolarWinds Ncentral, to our clients and have experienced each aspect mentioned above. We guide our clients and provide the best solution offering that fits the client’s needs and requirements.
- We provide hand holding during installation of the product.
- We customise all aspects of the product to make sure the product fits into the environment and the client maximises their return on value.
- We provide ongoing support and assistance to the client.
- We assist in updating to newer versions of the product, when applicable.
- We provide over the shoulder training on the product to the necessary IT staff.
- Where it is a complete outsource of the product and where the client has no IT staff, we manage and run all aspects of the product end to end.
- Monthly specific reporting will be sent to the client.
- Whatever aspects need to be fine-tuned and added to the clients environment, we assist with those tasks.
understand your customer and employee sentiment
to manage your environment
You can now advance your company’s productiveness, and eventually, its success by ensuring all your employees are equipped to, or even surpass their full abilities.
Today, companies cannot rely on using financial measures alone. Businesses are required to track non-financial measures for example speed of response and product quality; intensive measures, such as customer experience and brand improvement. This also includes, future procedures, such as employee gratification, core values, preservation, and succession development.
Measuring Customer Experience (CX) provides companies with greater insight into their performance which allows for problems to be attended to before they create a negative effect on the company.
Key Performance Indicators (KPI’s) are a company’s measurable goals. This is typically attached to an organization’s tactic, but often not evaluated properly.
Core Value conformance guarantees that the basis of a company’s objectives is followed, resulting in success and development.
Maximum goals are reached not through the efforts of an individual person, however by numerous individuals in a diversity of departments which that indicates you always have a situation of “shared accountability” that is fundamental to a company’s triumph.
Communicating significant knowledge to your employees ensures an educated and legislation-compliant employee base, thereby imparting your clients with a professional and educated team, portraying your company in the greatest ways.
ITSS is a specialized and an advanced channel that utilises the above metrics as the basis to enhance performance and development of a company with successful tactical decisions concerning staff members and resources.
what is solarwinds
n-central.
Control. Manage. Customize. All in One (RMM) - Remote Monitoring & Management (Services) Platform.
As networks grow in complexity and scale to thousands or tens of thousands of devices, IT service providers need powerful tools to help them keep up. SolarWinds N-central provides you that power.
Source: https://www.solarwindsmsp.com/products/n-central
Ncentral scales easily to environment from the SME markets to the larger Enterprise markets. Ncentral’s core strength is to provide all of the service offerings in one toolset. What you get within the product set is as follows:
Automation Manager
Remote Monitoring
Backup Manager
Patch Manager
Report Manager
Mobile Manager
Security Manager including Managed Antivirus
Mobile App
Remote Access
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