ITSS - Services

what we do.

Consulting & Cloud Services

ITSS Consulting specializes in Designing & Building secure infrastructure solutions using public or private cloud providers. We partner with best of breed South African companies that have been in the hosted or cloud market for a number of years. We also specialise in Office 365 platform.

Our specialisation includes consulting and providing solutions concerning most aspects of cloud infrastructure be it hosted, hybrid or complete cloud. Our services include detailed methodologies including both technical design and project management regarding moving a client infrastructure into the cloud.

networking & collaboration services

A well designed and implemented network is an enabler for any organisation, regardless of its size and complexity. The modern network needs to be designed to accommodate massive flows of different types of data in a secure and reliable fashion, yet be flexible enough to adapt to constantly evolving requirements and emerging technologies.

Telecommunication Services

We have developed a number of methodologies and services that form part of a comprehensive Telecommunications service offering and management strategy. This is aimed at restructuring the manner in which an organisation engages the services and products supplied by the Telecommunications market, thereby harmonising the supply of products and services which results in increased value and decreased cost.

Access Control and Security Services

Access Control and physical Security is just as important to an organisation as information and logical security. The modern business environment faces numerous threats, both internal and external, on a daily basis. Appropriate Access Control and Security not only protects your IP, but your employees as well.

Strategic Sourcing and Asset Financing

We source and supply most major brand IT products for our network of customers and associates. We are also able to source re-purposed equipment in instances where end-of life products require additional maintenance, or where the organisation does not need to procure new equipment. We also assist our clients in the sourcing and management of specialised services, or competency not commonly available in the IT sector. In addition to this we are able to offer financing solutions for equipment where required.

How we do it.

CONSULTING & CLOUD SERVICES

We provide the following when dealing with our clients that want to move to the cloud:

End to end Office 365 services including Office 365 customization and migration.
Microsoft designs on the end solution, including high level and low level designs.
Our team is proficient to tackle any migration from Exchange “on premise” to Exchange Office 365.
We also partner with one of South Africa’s leading SharePoint Solutions houses, to move your “on premise” SharePoint into the Office 365 cloud.
We take all aspects in mind, when starting and migrating a company’s network to the cloud including:
Project management end to end with relevant project plans and up to date communication is key and provided for with the migration.
We take all aspects in mind, when starting and migrating a company’s network to the cloud including:

The user’s computer and how it will be effected during and after migration.
The user’s email client and what changes are required in making sure they seamlessly connect to the cloud once migrated.
The user’s smartphone or tablet setup.
The backend server infrastructure setup and migration.
We minimise downtime and plan accordingly to make sure the clients business is working as it should.

ITSS offers end-to-end Office 365 services including Office 365 customization and migration with Microsoft designs on the end solution, including high and low-level designs. Our team is proficient to tackle any migration from Exchange “on premise” to Exchange Office 365. ITSS partnered with one of South Africa’s leading SharePoint Solutions houses, to move your “on premise” SharePoint into the Office 365 cloud.

We naturally sit with our clients and hand hold each client during the move to the cloud, so that each process is defined, mapped out and the client is always kept in the loop. ITSS takes all aspects in mind, when starting and migrating a company’s network to the cloud.

This includes: the user’s computer and how it will be affected during and after migration, the user’s email client and what changes are required in making sure they seamlessly connect to the cloud once migrated, the user’s smartphone or tablet setup, the backend server infrastructure setup and migration.

We minimise downtime and plan accordingly to make sure the clients business is working as it should and project manage end to end with relevant project plans. Up to date communication is key at ITSS and provided for with the migration as well.

Architecture and Design

All solutions implemented for our valued clients are architected and designed according to our clients' unique requirements using industry recognised best practices, offering our clients peace of mind that our solutions have continuity into the future.

Responsible and Accountable Implementations

We take pride in the fact that all of our services and solutions are implemented under the guidance and governance of the Prince2 Project Management methodology.

Service Operations and Management

All of our post implementation services are built to adhere to the ITIL best practice guidelines, ensuring efficient and effective day to day management of our services.

BI and Continual Service Improvement

Our clients want the best ROI possible on all their technology investments. We are also well aware that our clients are continuously looking for ways to improve their current services and eliminate unnecessary spend. ITSS has almost two decades of experience in using our clients underutilised business data to find opportunities to continuously improve their current IT environment as well as strip out unnecessary spend.

Strategic Relationship Management

Our reputation with our clients is the most important measure of our success. Having been in the IT Services industry for almost two decades, our founding members understand the importance of building long lasting relationships with our clients, built on trust and transparency. Therefore, we offer open book pricing and billing to all of our clients.