Clarity - TEM Software

product overview

Our formidable cloud-based reporting platforms provide incredible insight into all company telecom expenditure, irrespective of the technology being used. Monitor, understand, manage, control, budget, report, recover and allocate all telecom costs at any level within the organisation.

All of your IT and telecoms costs, consumption, services and trends across all providers in a single platform. We call it “The Power of Knowing” and it’s made possible by Clarity from Apex BI.

Clarity is our powerful, cloud-based TEM platform that delivers unparalleled functionality, visibility, analytics and control across your entire IT and telecoms [ICT] landscape. The software is proprietary, meaning we can integrate the platform with third-party applications and custom align the solution and reporting structures to fit the unique requirements of any organisation.

Report automation, rule-based alerting, workflows, API functionality, easy-to-use reports and visually appealing dashboards empower key decision makers and administrators with the required tools, control and insight.

Clarity is a provider and technology agnostic platform, meaning that reporting on all IT and telecom usage, devices, products, services, technologies and commercials for all providers, in one platform is effortlessly possible.

understand your customer and employee sentiment
to manage your environment

You can now advance your company’s productiveness, and eventually, its success by ensuring all your employees are equipped to, or even surpass their full abilities.

Today, companies cannot rely on using financial measures alone. Businesses are required to track non-financial measures for example speed of response and product quality; intensive measures, such as customer experience and brand improvement. This also includes, future procedures, such as employee gratification, core values, preservation, and succession development.

Measuring Customer Experience (CX) provides companies with greater insight into their performance which allows for problems to be attended to before they create a negative effect on the company.

Key Performance Indicators (KPI’s) are a company’s measurable goals. This is typically attached to an organization’s tactic, but often not evaluated properly.

Core Value conformance guarantees that the basis of a company’s objectives is followed, resulting in success and development.

Maximum goals are reached not through the efforts of an individual person, however by numerous individuals in a diversity of departments which that indicates you always have a situation of “shared accountability” that is fundamental to a company’s triumph.

Communicating significant knowledge to your employees ensures an educated and legislation-compliant employee base, thereby imparting your clients with a professional and educated team, portraying your company in the greatest ways.

ITSS is a specialized and an advanced channel that utilises the above metrics as the basis to enhance performance and development of a company with successful tactical decisions concerning staff members and resources.

Carrier Solutions

Our Carrier Solutions Software was a natural progression from our TEM Software and, using many of the TEM fundamentals and competencies, was designed and built to address specific business needs for carriers and service providers.

Accurate data, responsive tools and on-demand information is the difference between retaining a customer and losing one, between profit and loss and between efficiency and inefficiency.Full customisation and integration of our Carrier Solutions platform is available and can be deployed to enhance one or more of the following:

Revenue assurance
Billing
Market differentiation to enable improved customer retention and customer acquisition
Internal reporting [Account Managers, Sales Executives, Product      Managers, Management, Accounts]
External reporting [Customers, Business Partners, Eco-system Partners]
Fixed-Line Voice &
Fixed-Line Data
Mobile Voice &
Mobile Data
Mobile
APNs
Cloud &
Hosting Services
Desk
Phones
Printing
Services
Internet of Things (IoT) &
Machine-to-Machine (M2M)

understand your customer and employee sentiment
to manage your environment

You can now advance your company’s productiveness, and eventually, its success by ensuring all your employees are equipped to, or even surpass their full abilities.

Today, companies cannot rely on using financial measures alone. Businesses are required to track non-financial measures for example speed of response and product quality; intensive measures, such as customer experience and brand improvement. This also includes, future procedures, such as employee gratification, core values, preservation, and succession development.

Measuring Customer Experience (CX) provides companies with greater insight into their performance which allows for problems to be attended to before they create a negative effect on the company.

Key Performance Indicators (KPI’s) are a company’s measurable goals. This is typically attached to an organization’s tactic, but often not evaluated properly.

Core Value conformance guarantees that the basis of a company’s objectives is followed, resulting in success and development.

Maximum goals are reached not through the efforts of an individual person, however by numerous individuals in a diversity of departments which that indicates you always have a situation of “shared accountability” that is fundamental to a company’s triumph.

Communicating significant knowledge to your employees ensures an educated and legislation-compliant employee base, thereby imparting your clients with a professional and educated team, portraying your company in the greatest ways.

ITSS is a specialized and an advanced channel that utilises the above metrics as the basis to enhance performance and development of a company with successful tactical decisions concerning staff members and resources.

software features

Internet of Things (IoT) and
Machine-to-Machine (M2M)
Internet of Things (IoT) and
Machine-to-Machine (M2M)
Internet of Things (IoT) and
Machine-to-Machine (M2M)
Internet of Things (IoT) and
Machine-to-Machine (M2M)
Internet of Things (IoT) and
Machine-to-Machine (M2M)
Internet of Things (IoT) and
Machine-to-Machine (M2M)
Internet of Things (IoT) and
Machine-to-Machine (M2M)
Internet of Things (IoT) and
Machine-to-Machine (M2M)

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